ImTOO iPad Mate Platinum for Mac FAQ
Q1: What are system requirements for ImTOO iPad Mate Platinum for Mac?
A: If you want to run it, here’s what it takes:
Intel® processor
Mac OS X v10.5 - 10.6
512MB RMB
30MB available disk space for installation
Super VGA (800×600) resolution, 16-bit graphics card or higher
iTunes 9.1 or above version, DVD-ROM drive and Internet connection are also needed
Q2: Where can I download ImTOO iPad Mate Platinum for Mac?
A: You could download it from our official website at
http://www.imtoo.com/products-mac-download.html
Q3: How to register to get the full version of ImTOO iPad Mate Platinum for Mac after getting my license code?
A: First please install the program and run it. Second, click ‘Help > Enter License Code…’ option to open ‘Registration’ window. Thirdly, copy and paste your license code and user name in corresponding text boxes to register.
Q4: What could I do by using ImTOO iPad Mate Platinum for Mac?
A: Here are 5 things you can do:
1. Copy music, movies, photos and other files from iPad to Mac and iTunes.
2. Transfer local files from Mac to iPad
3. Convert and copy DVD movie, CD music and non-iPad videos/audios to iPad
4. Convert and transfer DVD movie and CD music to iPad
5. Extract audios from any video/audio file to make iPhone ringtones and transfer to iPhone or iTunes
Q5: Is it possible to connect several Apple devices simultaneously to share files on my iPad with my friends?
A: Yes. After connect your iPad and other Apple devices to your Mac the computer at one time, the program recognizes them automatically and displays all of their library and playlists on the left directory tree. Choose the files you want to share with your friends, then drag and drop them to target device directly. You can also transfer the checked files to other devices at the same time by clicking ‘Copy File(s) to Device(s)’ button and selecting ‘All Devices’ option from the drop-down list.
Q6: What I want to do is transfer DVD movies I have already onto my iPad so I can watch them on the plane. Could you help me?
A: Yes. ImTOO iPad Mate for Mac can help you to realize it with ease. First, please run the program and connect your iPad to Mac via USB cable. Second, Insert the DVD disc you want to transfer, select ‘Convert DVD/CD’ node from the left directory tree and click ‘Open DVD’ button to load the inserted DVD disc. Then check the DVD titles you need in the list and click ‘Copy Files(s) to Device’ button to start copying.
Q7: Does your transfer software handle converting and moving AVI and WMV files to the iPad easily without a lot of tweaking or knowledge of video file settings?
A: Yes. First at all, you should select ‘Convert Video/Audio’ node from the left directory tree and click ‘Add File(s) to List’ button to load video/audio files into the list. Then check the files you want to copy to iPad and click ‘Copy Files(s) to Device’ button to start converting and transferring. Before copy, the program automatically set the ‘Target Device’ option according to the model of the connected device. You can also change it to meet your demand.
Q8: I just want to watch YouTube videos on my iPad with my friends during a recent trip. What can ‘Download Online Video’ do for me?
A: If you want to download and transfer YouTube videos to your iPad, the ‘Download Online Video’ function will help you.
1. Select ‘Download Online Video’ node in the left directory tree. Click the logo of YouTube to log on its homepage and have a browse. Click any video to view it online within the built-in web browser. If you want to download HD online videos, please select 1080p or 720p on the dropdown list of resolutions.
2. Click ‘Download’ button at the bottom to start downloading your loved online videos. After downloading, the downloaded videos will be shown in the file list below the built-in web browser.
3. Check the downloaded videos and select the needed profile from ‘Profiles for Format Conversion’ drop-down list. Then click the target device on ‘Copy File(s) to Device’ drop-down list to start converting and transferring selected videos to your iPad. Besides YouTube videos, you can also copy online videos from other popular video websites like Metacafe, Dailymotion, Break, Vimeo, Revver, Blip, Vidilife and Stickam to iPad.
Q9: What does ‘Make iPhone Ringtone’ mean?
A: If you want to make personalized iPhone ringtones from any video/audio files and transfer them to your device or iTunes, this function will help you.
First, please select ‘Make iPhone Ringtone’ node and click ‘Add File(s) to List’ button to load videos/audios into the file list.
Second, select a file and click ‘Play’ to hear the audio before creating and find the part you want to use. Then set the start & end points of the part by dragging the slider in the built-in player to clip the audio file.
Thirdly, Check ‘Fade-in’/’Fade-out’ option to apply transitional effects into the output and adjust the ringtone volume.
Finally, click ‘Copy File(s) to Device’ button and choose the needed device to start making and copying iPhone ringtone.
Q10: How should I do to export photos and videos shot by my Apple device to my computer?
A: It is quite easy. You just need connect your Apple device with a camera to your Mac, select the DCIM node on the left directory tree and check the needed photos and videos, then click ‘Copy File(s) to Computer’ button to export them to your Mac.
Q11: I cannot use iTunes to import ringtones made by ImTOO iPad Mate Platinum for Mac into my iPhone. Why?
A: it’s because that ImTOO iPad Mate Platinum for Mac makes iPhone ringtones freely without any length limitation while iTunes only supports iPhone ringtones in 30’s. But don’t worry about it since you could import the ringtones to your iPhone automatically after making.
Q12: How do I customize the folder path to save the temporary files in video converting?
A: Before convert videos/audios to your device, you can customize the temporary files folder in ‘ImTOO iPad Mate Platinum for Mac > Preferences… > File’ tab.
Q13: I tried to log on the websites provided in this program, but failed. Why?
A: Most online video websites embedded in our program need to be logged on via proxy server. And you can set the proxy server in ‘ImTOO iPad Mate Platinum for Mac > Preferences… > File’’ tab.
Q14: I found that iTunes supports to import files from Mac to Apple devices and cannot export files from the device to Mac. Does this program resolve this issue?
A: Yes. This program not only supports importing files from Mac to Apple devices, but can copy files from the device to Mac. It is quite easy. Please connect your device to Mac, select the device node from the left list and check the files you want to export to Mac, then click ‘Copy File(s) to Computer’ button to start exporting.
Q15: When I transfer music to iTunes library, I get a message: Please first check ‘Copy files to iTunes Music folder when adding Music to Library’ in iTunes advanced setting. What should I do?
A: You'd better open the Preferences in the menu of Edit in iTunes, and then check the box of ‘Copy files to iTunes Music folder when adding Music to Library’ there. After that, the problem can be fixed and the program will work for you.
Q16: My iPad is OK but it seems that it cannot be recognized by your program. What should I do?
A: If you want to make the transfer of iPad, you must have it recognized by iTunes first. It means you need open iTunes and connect your iPad to Mac so that it can be recognized in the iTunes at first. And then, your iPad will be recognized by our program. You just need do this job once for each iPad on one Mac.
Q17: If I use your program, do I need to keep iTunes installed on my computer?
A: Yes, you still need iTunes on your Mac. While our program is running, it needs certain data from iTunes, although iTunes itself need not be started while our program is in use. If you remove iTunes from your Mac, Add to iTunes button is grayed out and does not function any more; iPad will also be not recognized by our program.
Q18: In your program, my recognized iPad files are less than the original. Why and how can I find the others?
A: Please check the files on your iPad by iTunes. Do you have any purchased M4P files imported into iPad? If it is so, our program will not show those M4P files since they are protected by the license of Apple and not allowed to be transferred.
Q19: I have 300 files in iPad. But after loading other 200 files into iPad by ImTOO iPad Mate Platinum for Mac, it shows only 485 files. Why and where are the other 15 files?
A: Among the files you imported into the device, if there are two or more files which shared the same name and same duration, only one of them will actually be imported into although our program will show the message that all of them are imported successfully.
Back to ImTOO iPad Mate Platinum for Mac.
